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Employee Spotlight: Jane Chung, Registry Program Coordinator

Employee Spotlight: Jane


Jane Chung

Job title:

Registry Program Coordinator

How long have you worked at Michelson Found Animals?

Almost 7 years.

What do you do at Michelson Found Animals?

I’m the customer service coordinator for the microchip registry, which means I assist shelters, rescues, vets and pet owners with their microchip registrations and troubleshooting any issues they’re having with our registry.

What is your average workday like?

It’s basically 8 hours of answering emails. We receive 2,000+ emails a week! My job is to report lost or found pets as quickly as possible, and respond to any and all inquiries regarding updating pet owner contact information, examining paperwork to transfer chips, assisting with pet reunifications and so much more!

Did you grow up with animals?

Yes, my first pet was a turtle, and since then I’ve had two hamsters, a cat and three dogs (not all at once).

What is your professional background?

I studied Broadcast Journalism and worked in online editorial for a few years, and then I decided to pursue my passion for project management/administration/customer service, which led me here.

What attracted you to this position?

When I first got hired at the beginning of 2012, we had just started selling our own microchips and launched our original registry website. I loved the “startup” feel of the organization, and this position would allow me to wear multiple hats. I did everything from customer service to order fulfillment and traveled to sales conferences in that first year.

What do you wish other people knew about Michelson Found Animals?

WE TRULY CARE ABOUT YOUR PETS! There are 10 of us in the registry department, and we assist hundreds of people on a daily basis. This is the main reason we need to keep our service online and to keep it 100% free for everyone. We have a 24-48 hours response time to emails, and there’s always a live person answering your email!

What are some of your strongest beliefs about animal welfare?

There aren’t enough good, kind passionate people in the world to help these animals. They will always need humans to speak for them, as they simply cannot speak for themselves. It takes a special person to work in animal welfare, and the world needs more of those folks.

What would you tell someone who is thinking about getting involved in animal welfare?

It can be emotionally draining at times, but you can’t let your emotions get the better of you. Sometimes you really have to lay down your own opinions and judgements at times and do what’s best for the pets and their people.

What else can you tell me about animal welfare?

When you’re working with such a vast group of people from different backgrounds and with varying experiences, you’re bound to run into challenges and hurdles. But at the end of the day, you realize you all have the same goal in mind, and focusing on that  goal will make it easier to overcome any barriers to saving more pets.

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